I know it's hard to believe, but just before Leopard was released Microsoft launched a customer care initiative. Yes, on their Breaking Entrepreneurial News page, Inc.com had this item:

Microsoft (NASDAQ:MSFT) has introduced a new customer service initiative that provides Microsoft Dynamics clients and partners worldwide with industry-leading visibility and control over their ERP and CRM solutions. Business Ready Customer Care offers reassuring insight into upcoming product innovations and extended product support.

Microsoft will provide ongoing road-map visibility through comprehensive statements of direction that announce planned product innovations 12 -18 months before the next version release for Microsoft Dynamics AX, CRM, GP, NAV, SL and Retail Management Solution product lines.

Microsoft will also extend its Support Lifecycle policy for the CRM, ERP and Retail Management Solution product lines, allowing Dynamics customers to receive ten years of product support rather than the normal five years offered.

I love this stuff. Industry-leading visibility and control. Reassuring insight. Ongoing road-map visibility. Comprehensive statements of direction. All terrifically Business Ready.

Tags: Microsoft, Pigs With Lipstick, Buzzwords, Twaddle